Frequently Asked Questions
Find quick answers about orders, shipping, returns, sizing and payments.
Orders are typically processed within 1–2 business days. You’ll receive a confirmation email with tracking details once your order has shipped.
Standard shipping generally takes 3–7 business days within Australia. International delivery times vary depending on destination.
Express shipping options may be available at checkout depending on your location.
Items can be returned within 30 days of delivery, provided they are unworn, unwashed, and in original condition with tags attached.
Please contact us at admin@rcnt.co with your order number and reason for return. We’ll provide return instructions.
Yes, exchanges are available subject to stock availability. If your preferred item is unavailable, store credit may be offered.
Please refer to our Size Guide for detailed measurements. If you're between sizes, we recommend sizing up for a relaxed fit.
Some items may be restocked, but many collections are limited releases. We recommend joining our mailing list for updates.
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Yes. All transactions are processed securely using encrypted payment gateways. We do not store credit card information.
You can reach us anytime at admin@rcnt.co. We aim to respond within 24–48 business hours.
If your order has not yet shipped, contact us as soon as possible. Once dispatched, changes may not be possible.
