Refund policy
RCNT Return Policy
We get it. Sometimes things don't fit right or feel quite like you expected. We've got your back.
Free Size Exchange: 14 Days
Wrong size? Email us within 14 days of delivery and we'll swap it for another size (subject to stock). We send the new size at no extra charge. The item you send back must be:
- Unworn and unwashed
- In original condition with tags attached
- In its original packaging (if applicable)
Return shipping for exchanges is paid by the customer. Once we receive and check your item, we dispatch the replacement.
30-Day Return Window
You have 30 days from the date of delivery to return any item for a refund, in the same condition as above.
How to Return or Exchange
Email admin@rcnt.co with your order number and, for exchanges, the size you want. If your request is accepted, we'll send you instructions and the return address. Items sent back without first requesting a return or exchange will not be accepted. You'll also need the receipt or proof of purchase.
Returns are sent to: Parcel Locker 1032441111, Cleveland Central, Cleveland, 4163.
Refunds
We'll notify you once we've received and inspected your return and let you know if the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take a little longer for your bank or card company to post it. If more than 15 business days have passed since approval, contact us at admin@rcnt.co.
Note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Faulty or Incorrect Items
Please inspect your order when it arrives. If your gear arrives damaged, defective or we've sent the wrong item, email admin@rcnt.co ASAP with a photo and your order number and we'll sort it quickly.
Non-Returnable Items
Custom or personalised products, gift cards, and hazardous materials can't be returned unless faulty.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you may cancel or return it within 14 days for any reason. The item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Your Consumer Rights
Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a repair, replacement or refund for faulty goods.
