Shipping & Delivery

This is how your order gets from us to you. Clear, simple, no surprises.

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Order Processing

All orders ship from Brisbane, Australia.

Processing time: 1–2 business days (Mon–Fri, excluding public holidays).

During launches or high-volume periods, dispatch may take slightly longer. If there’s a delay, we’ll communicate it.

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Australia

All prices in AUD.

Standard — $9.99 (Free for orders $75+)Estimated delivery: 2–8 business days

Express — $14.95
Estimated delivery: 1–4 business days

Remote and regional areas may sit at the upper end of delivery timeframes.

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New Zealand

Standard — $14.95 (orders $0–$199)
Free Standard Shipping (orders $200+)
Estimated delivery: 5–10 business days

Express — $24.95
Estimated delivery: 3–7 business days

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USA & Canada

Standard — $19.95 (orders $0–$249)
Free Standard Shipping (orders $250+)
Estimated delivery: 7–14 business days

Express — $34.95
Estimated delivery: 4–8 business days

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UK & Europe

Standard — $21.95 (orders $0–$249)
Free Standard Shipping (orders $250+)
Estimated delivery: 7–14 business days

Express — $36.95
Estimated delivery: 4–8 business days

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Rest of World

Standard — $29.95
Estimated delivery: 10–20 business days

Express — $44.95
Estimated delivery: 6–12 business days

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Tracking

You’ll receive tracking once your order ships.
Tracking may take 24–48 hours to update after dispatch.

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International Duties & Taxes

Orders shipped outside Australia may be subject to import duties, taxes or customs fees. These are not included in our pricing and are the responsibility of the customer.

We cannot alter declared values or mark parcels as gifts.

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Address Accuracy

Please check your shipping details carefully.

If a parcel is returned due to an incorrect address:

• We can reship (additional shipping applies), or

• Refund minus original shipping costs.

Addresses cannot be changed once dispatched.

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Delivery Issues

Delivery timeframes are estimates only. Delays may occur due to carrier issues, customs, weather or public holidays.

If marked “Delivered” but missing, please:

• Check with household members

• Check neighbours

• Contact the carrier

If tracking stops updating for an extended period, contact us with your order number and we’ll assist.

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Pre-Orders

Estimated ship dates are listed on product pages.
Orders containing pre-order items may ship once all items are available.

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Contact

Email: admin@rcnt.co

Include your order number so we can assist quickly.